Common purchase queries answered
How long does it take for me to receive my order?
It takes 2-3 working days to receive the order if stock is available but we will try our best to deliver on the same day.
How do I create an account?
You can create your account by registering using the My Account section which is available at the top right of the website.
How do I change my shipping address?
You can log in to your account using the My Account section which is available at the top right of the website and then use your credentials to change the delivery address.
Do you deliver outside Qatar?
Our delivery is limited within Qatar.
If you need to swap an item
What is your returns/cancellation policy?
You can cancel the order before order confirmation and product can be returned as per return policy, please refer footer link “Returns & Cancellation” for more details.
I received the wrong item
You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to nearest showroom.
My order arrived damaged
You may contact us immediately for returning the item and we will collect the product from you asap or you can handover to the nearest showroom.
Where should I mail my authorized return?
You may email us at email@example.com
How do I receive customer support?
You can call us or chat or email us as per the contact information mentioned on the contact us page.
What do I do if I entered an incorrect shipping address?
You may contact us and we will change the shipping address for you.
Can I change or cancel an order after I've submitted it?
You can add or cancel any items during order confirmation from our team or call our care team to get immediate help.
Can I pre-order an item that is sold out?
Yes you can pre-order items that are marked as sold out through our website or contact firstname.lastname@example.org